Why VetPartners?At VetPartners, we’re more than just a company – we’re a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.Why Work With Us?Shared Purpose: Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.Collaborative Culture: Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.Opportunities for Growth: Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.Rewarding Work: Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.Work-Life Balance: Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.Your New ChapterAt VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. We are seeking a dynamic and experienced Process Improvement Lead to join our team. This role is responsible for identifying, defining, and implementing process improvements to enhance operational efficiency and output. The ideal candidate will have a strong background in operations, process improvement, and project management. Key Responsibilities

  • Identify and implement process improvements to enhance operational output.
  • Develop and deploy an operations toolkit (SME Roster Support Tool, COW, price increases, recall enhancement, etc.).
  • Maintain detailed process and policy documentation.
  • Manage and deliver projects related to operational improvements.
  • Work with various departments to ensure process improvements are aligned and integrated.
  • Promote a culture of continuous improvement within the organisation.

Skills, Attributes, and Experience:


  • Strong organisational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with various teams and departments.
  • Proficiency in using office software including Word, Excel, and PowerPoint.
  • High attention to detail and accuracy.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proactive and capable of working independently.


  • Tertiary qualifications in business or similar
  • Additional certifications in project management or process improvement methodologies.
  • Demonstrated flexibility and successful integration within high-change environments.

How To Apply: Sound Like you? Join Us. Grow You. Click the Apply Button and please submit your resume, a cover letter detailing your relevant experience. VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities. A note to recruitment agencies:We are not accepting candidates from recruitment agencies. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. No agencies required.

Ref: RR-6677