Clayfield Veterinary Clinic and SuperVets Hendra

Clayfield Veterinary Clinic and SuperVets Hendra has an exceptional opportunity for an experienced Practice Manager to work across two clinic locations within the VetPartners network.

  • Attractive salary, work/life balance and employee benefits

  • Join our community of practice managers, veterinarians and nurses

  • Enjoy our network of people who thrive on development, wellbeing, growth and opportunity

  • Become a dynamic leader of customer experience, service excellence and gold standard care

In this position you will work closely with our Regional Manager and Lead Vets to further grow our Clayfield and Hendra clinics. You will be offering support to our nursing team and assisting with their growth by providing mentorship and guidance. You will also be working closely with our lovely vets, receptionists and animal attendants while maintaining positive team culture and a strong focus on patient care/customer service. We are offering a permanent position with full-time hours.

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

  • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.

  • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.

  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.

  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.

  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.

  • Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.

  • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.

  • Leading on company initiatives, projects and technology.

  • Bringing a transparent leadership style focused on collaboration and engagement.

About You

  • At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field

  • Be committed to high standards of service excellence and clinical care

  • Experience with practice management systems or appointment book management skills and are computer confident

  • Have strong problem solving, decision making and organisational skills

  • Good understanding of people and employment obligations

  • Good knowledge of workplace health and safety regulations

  • Experience or interest in change champion and project management

  • A genuine, warm and supportive style that enjoys caring for people who care for animals.

By joining VetPartners you will be given access to benefits that are worth getting excited about. These include: Paid parental leave; Leadership workshops and courses; Continuing education and paid CPD; Discounted rates for gym access for you and your family; and access to our Mental Health, Wellbeing & Employee Assistance Program.

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please email me with your updated resume on steph.dealmeida@vetpartners.com.au or select ‘Apply Now’.

Ref: RR-6702