Client Services Area Leader – Receptionist within a Veterinary Hospital

Part-Time (4 days) Rosebud Hospital

Are you an experienced customer service representative with a passion for animals and people?

Peninsula Vet Care is a group of five locally owned and operated veterinary hospitals combined with a 24-hour emergency and specialist referral hospital on the beautiful Mornington Peninsula.

We have exciting opportunities for highly motivated customer service representatives with exceptional communication and organisational skills to join our general practice hospitals.

If customer service is your passion and you would also love the opportunity to make a positive difference in the lives of owners and their beautiful pets, then read on!

About the role

We are looking for part-time (35 hours per week). Our business operates 8am to 7pm Monday to Friday and Saturdays 9am to 5pm and Sundays 10am to 2pm.

The position includes the following responsibilities:

  • Managing multiple incoming phone lines and directing calls
  • Scheduling appointments and communicating booking requirements to clients
  • Communicating patient arrivals and emergencies to clinical staff
  • Finalising invoices, processing client payments and balancing the till
  • Assisting clients with pet insurance applications
  • Maintaining a clean and presentable front of house
  • Completing a variety of administration tasks

About you

The successful candidate will have and be able to demonstrate the following:

  • Available weekdays between 8am to 7pm
  • Minimum three years’ experience in a general receptionist role
  • Ability to provide high levels of customer service
  • Exceptional phone manner and communication skills
  • The ability to build positive relationships
  • Strong organisational and time management skills
  • The ability to work efficiently and with initiative in a fast-paced environment
  • A professional and positive demeanour

Previous veterinary experience is not a requirement for this position, but a passion for customer service is!

If this sounds like you, we would love to hear from you.

Further information

If you would like further information about our hospital, please visit our website:

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please ‘Apply Now’ or send through your updated CV or cover letter to

Reference: CS RR-6511

Ref: RR-6511